
Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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What types of hair do you offer?
We offer high-quality 100% virgin human hair. Our wigs and extensions come in various styles such as straight, wavy, and curly to match your desired look.
How long does shipping take?
Shipping typically may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.
Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges unless the order was incorrect due to our error. If you receive an incorrect item, it must be returned in its original condition—unused, unaltered, and in its original packaging. Please contact us within 2 days of receiving your order to request a correction.
How do I care for my products?
To ensure longevity and maintain the quality of your hair:
- Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
- Air dry or use a low-heat blow dryer.
- Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.
How long will my extensions last?
With proper care, our wigs and extensions can last up to 12 months or more, depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.
